okji Casino Frequently Asked Questions

okji requires KYC verification before processing your first withdrawal. You will need to submit a valid Philippine government-issued ID — acceptable documents include a passport, driver's licence, PhilSys National ID, SSS ID, UMID, or PRC ID. Upload a clear photo or scan of the front and back of your chosen ID through your okji account settings under "Verify Account." Most submissions are reviewed within one to three hours during business hours.

No. Each player is permitted to hold only one registered okji account at a time. Creating duplicate accounts — whether using different email addresses, mobile numbers, or devices — is a violation of okji's Terms and Conditions. If duplicate accounts are detected, okji reserves the right to close all associated accounts, void any bonus winnings, and permanently restrict the player from the platform.

On the okji login page, click "Forgot Password" below the password field. Enter the mobile number or email address registered to your account and okji will send a one-time reset link or code. Follow the instructions to create a new password. If you no longer have access to your registered contact details, contact okji support via live chat at [email protected] and the team will assist with identity-verified account recovery.

To close your okji account, contact the support team via live chat or email [email protected] with your account details and a request for closure. Any remaining real-money balance will be returned to your registered withdrawal method after standard identity verification. If you are closing your account due to a gambling concern, okji's responsible gaming team can also set up a self-exclusion before closure — this prevents re-registration for a defined period.

Log in to your okji account and navigate to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected or prompted with a GCash reference number. Complete the transfer through your GCash app by sending the specified amount to the okji GCash number shown. GCash deposits are credited to your okji balance instantly, typically within one to two minutes of successful transfer confirmation.

The minimum deposit at okji is ₱100, regardless of which payment method you use — GCash, PayMaya, BDO, BPI, Metrobank, or Dragonpay. There is no maximum deposit limit set by okji for most standard accounts, though your bank or e-wallet provider may impose their own per-transaction or daily limits. All transactions at okji are processed in Philippine Pesos (PHP).

Yes. PayMaya (now rebranded as Maya) is a fully supported deposit method at okji. The process is the same as GCash — select PayMaya in the Cashier, enter your deposit amount, and complete the transfer in your Maya app using the reference details provided. Maya deposits are credited instantly to your okji balance. If your deposit does not reflect within ten minutes, contact okji support with your transaction reference number.

Bank transfer withdrawals to BDO, BPI, and Metrobank are typically processed by okji within one to 24 hours of approval. Once okji releases the funds, your bank's own processing schedule applies — BPI and BDO instapay transfers generally arrive within minutes, while standard transfers may take one business day. Withdrawal requests submitted on weekends or Philippine public holidays may experience slightly longer processing times.

GCash withdrawals from okji are among the fastest available — most requests are processed and credited to your GCash wallet within 30 minutes of submission during standard operating hours. To be eligible for withdrawal, your okji account must have completed KYC verification. The minimum withdrawal amount is ₱200. Withdrawals are processed to the GCash number registered to your okji account, so make sure they match.

okji does not charge platform fees on deposits or withdrawals. However, your payment provider — GCash, PayMaya, your bank, or Dragonpay — may apply their own transaction fees, which are separate from okji and outside our control. Always check your e-wallet or bank's current fee schedule before initiating a transfer. If a transaction fee is charged by your provider, it will appear in their app, not on the okji platform.

okji offers a wide range of games including live dealer baccarat, roulette, blackjack, sic bo, and Teen Patti; JILI slots and other top slot titles from Pragmatic Play and PG Soft; online sabong (e-cockfighting); sports betting covering PBA, NBA, UFC, and international football; bingo rooms; and fish shooting games. The full catalogue is accessible from the okji homepage after logging in, and most games are available on both desktop and mobile browsers.

Yes. All slot and RNG-based games on the okji platform are supplied by certified third-party providers whose Random Number Generators (RNGs) are independently audited for fairness. Live dealer games are streamed in real time with no outcome manipulation possible on okji's side. Game results are determined entirely by the provider's certified systems. In the event of any dispute, okji's game server logs — sourced directly from the provider — serve as the definitive record.

Yes. The okji platform is fully optimised for mobile play on both Android and iOS devices through your mobile browser — no app download is required. Simply visit okji.club on Chrome or Safari on your phone, log in to your account, and the interface automatically adjusts for your screen size. Live dealer tables, JILI slots, sports betting, and sabong are all accessible and fully playable on mobile.

JILI slot games available on okji Casino typically carry Return to Player (RTP) rates between 96% and 97.5%, depending on the specific title. RTP is a long-term statistical average — it means that over millions of spins, the game pays back approximately that percentage of total wagers. Individual sessions can vary significantly above or below this figure. You can check the RTP for any specific JILI game by clicking the game's information or help button inside the game interface.

To bet on PBA basketball at okji, navigate to the Sports Betting section from the main menu after logging in. Select Basketball and then PBA from the league list. Available games and markets will be displayed, including moneyline, handicap, and totals. Select your preferred market, enter your stake amount in PHP, and confirm your bet slip. Live in-play betting is also available for ongoing PBA games when supported by the current schedule.

okji offers a welcome bonus to newly registered players upon making their first qualifying deposit. The specific percentage, maximum bonus amount, and eligible games are detailed on the current Promotions page inside your okji account. Welcome bonus terms vary and are updated periodically — always read the specific promotion terms before depositing to understand the wagering requirement, minimum odds, eligible games, and expiry period that apply to your bonus.

A wagering requirement is the number of times you must bet through a bonus amount before any winnings from it can be withdrawn as real money. For example, a ₱500 bonus with a 30x wagering requirement means you must place a total of ₱15,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check each okji promotion's specific terms for exact details.

Yes. All okji bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed within the bonus validity period, the remaining bonus funds and any associated winnings are forfeited automatically. The expiry date and time for any active bonus is visible in the Bonuses or Promotions section of your okji account dashboard.

Yes. okji operates a loyalty program that rewards regular players with points based on their real-money wagering activity. Accumulated points can be exchanged for bonus credits, cashback, or other rewards depending on your current tier. Players who wager more frequently and consistently progress through loyalty tiers, unlocking better rewards and dedicated account management at higher levels. Full details of the current loyalty tier structure are available in the Promotions section of your okji account.

No. Bonus funds credited to your okji account cannot be withdrawn until the associated wagering requirement has been met in full. However, your real-money balance is always separately withdrawable and is not affected by any active bonus wagering requirement. If you prefer not to complete a wagering requirement, you may forfeit the bonus through your okji account settings — doing so will remove the bonus and any winnings derived from it, but leaves your real-money balance intact.

okji is operated in compliance with applicable regulations governing online gaming for the Philippine market. The platform uses 256-bit TLS encryption to protect all data transmissions and stores player funds in segregated bank accounts, separate from operational funds. okji's games are supplied by internationally certified providers with independently audited RNGs. Player data is handled in compliance with the Philippine Data Privacy Act of 2012 (RA 10173).

The minimum age to register and play at okji Casino is 21 years old, in accordance with PAGCOR regulations governing online gambling in the Philippines. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and permanently closed. okji takes underage gambling extremely seriously — if you believe a minor has accessed the platform, please contact [email protected] immediately.

You can request self-exclusion from okji in two ways: through your Account Settings under the Responsible Gaming section, or by contacting okji support via live chat or at [email protected] with the subject line "Self-Exclusion Request." Self-exclusion takes effect immediately upon confirmation. You can choose a period of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, you cannot deposit, wager, or receive marketing from okji, and re-registration is blocked.

okji provides a full suite of responsible gaming tools accessible directly from your account settings without needing to contact support: deposit limits (daily, weekly, or monthly), loss limits, session time reminders, cool-off periods (24 hours up to 30 days), and self-exclusion. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before activating. okji also provides a full transaction history so you can review your actual play activity at any time.

okji's customer support team is available 24 hours a day, 7 days a week through two channels: live chat, accessible directly inside the okji platform after logging in to your account; and email at [email protected]. For responsible gaming concerns including self-exclusion requests, use the subject line "Responsible Gaming" for priority routing. okji aims to respond to all email enquiries within four hours and resolves most live chat queries in real time.